- Plesk for Windows
Plesk upgrade or update failed wit the following error:
CONFIG_TEXT: Unable to set the object (C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\****) owner: (5) Access is denied.
CONFIG_TEXT: Unable to set the object (C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\****) owner: (2) The system cannot find the file specified.
Also the following error may appear:
CONFIG_TEXT: MSI: Error! Critical action 'Configure Parallels Panel site...' failed:
Unable to start ("C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\websrvmng.exe" --configure-plesk-website): (5) Access is denied.
Failed to install 'C:\\ParallelsInstaller\\parallels\\PANEL-WIN_11.5.30\\dist-msi-Microsoft-2003-i386\\plesk-site.msi': Fatal error during installation. (Error code
ERROR: The installation of the package 'plesk-site' failed with code 1603. (install: installing Parallels Panel WebSite...)
Antivirus software is blocking the access to a file from the error message, or insufficient permissions for the required folder.
1. Connect to the server using RDP
2. Disable antivirus software
3. Re-run updates installation in Plesk > Tools and Settings > Updates and Upgrades
4. If update still failed with the same error, correct permissions for the folder from the error message. psaadm user should have the following permissions: Read & execute, List folder contents, Read.