Online Store error: order is identified as potentially fraudulent

Created:

2016-11-16 13:19:05 UTC

Modified:

2017-08-16 17:26:34 UTC

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Online Store error: order is identified as potentially fraudulent

Applicable to:

  • Web Presence Builder for Linux

Symptoms

A new order in Plesk Online Store cannot be completed with the following error:

Your order is identified as potentially fraudulent. Please contact Parallels Customer Service team to get the details.

Cause

Data discrepancy is found in your billing information and your Online Store account.

Resolution

Make sure that the name of the Online Store account and the name on card are the same. Refer to the following articles for instructions about changing account and billing information:

  • 213374609 How do I change my contact information in Online Store account?
  • 213932605 How can I change credit card details in my Plesk Online Store account?

Also, make sure that your current location matches IP address and location where your card was issued.

In case it does not help, contact Licensing and Purchase Support .

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