On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

How to find Plesk key number for support request?

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46 comments

  • Avatar
    Heba Mosaad

    tools and setting not exist

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    John Belmonte

    Hi there, can you help us to get through this alert for our SSL purchased via plesk store. Plesk says Payment has been received but we can't be able to push through of the additional information being asked, it kept on giving us error message like the image attached. 

    Thank you!

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  • Avatar
    Heba Mosaad

    but iam an administrator on web host but this is only actions on host i can use on image bellow :

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    Ivan Postnikov

    Hello Hussein AbuTaleb

    Check your key at Tool & Settings > License management:

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    George Martin

    Tools and settings does not exists in Plesk control panel

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    Yaroslav Tarasov

    Hello @Joseph Louis Regallis,

    Please check my previous comment above if you don't see Tool & Settings. It seems that you are logged in not as Plesk Admin.

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    Sherry

    doesn't tell me where this dashboard is supposed to be

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    SOLOMON ANNANG SACKEY

    Hi, I have bought windows hosting plesk ULTIMATE Package for 1 quarter 2021 but i am not getting full administrator control. I created Database in plesk but unable to import dump or create tables in the plesk.

    Thank you

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    VicM
    Hola.
    Hay un error de privacidad en la extensión Plesk NextCloud. Mi proveedor de alojamiento dice que no admiten aplicaciones de terceros, pero tampoco puedo pedirle ayuda porque la licencia de Plesk es de mi proveedor de alojamiento. Entonces, ¿quién me ayuda?
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    Tonći Stanić

    My company bought Plesk trough Contabo long time ago.

    Now, this looks like I`m not eligible for Plesk-side support?

    I get "We identified that the Plesk license was purchased not directly from Plesk but through one of the Plesk Resellers. Please contact your license provider for support service."

     

    I sincerely doubt it that Contabo is able to do anything regarding any issue with Plesk...

     

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    Anton Maslov

    Hi, the error goes from website code itself (DotNetNuke). Please contact website developer to fix the issue or try to ask post question on any DotNenNuke community portal.

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    Ivan Postnikov

    Hello,

    greg

    As I can see, we were able to submit a support request, the investigation is in progress. You'll be updated in the ticket.

    Usually, when purchasing a certificate or extension, license number like EXT.XXXXXXXX.XXXX is provided. It may be used for creating a ticket even if the main Plesk license was purchased not from us.

    vijay

    Plesk is a hosting panel and we're a company, which develops this software. Hosting providers use our software to manage hosting servers.

    So, in your case, it's required to contact the company, which hosts the website.

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    Ivan Postnikov

    Hello!

    Stu Dobson

    In your case, it's required to contact the company, form which hosting is rented. We, as hosting panel developers have no access to the servers where Plesk is installed.

     

     

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    Raffaele

    Plesk is down the whole day as all my websites. When i got this message in panel login i thought it was a mysql issue. Afterthat i wasn't able to login in the repair kit and now i can't even see my license key.

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  • Avatar
    Ivan Postnikov

    Hello Evans Uko

    Usually, this means that the license was purchased from some of our partner and support is to be provided by them. Alternatively, from our form you may purchase a support subscription and receive support form us.

     

    MICKAEL JADAUD

    We develop the product for hosting servers only and don't provide hosting services.

    In your case, it's required to contact the owner of a server, where your website is hosted.

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    Brett Kriz

    Doesn't address those without that page

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    Nur Fatin

    Hi, any idea regarding on this error?

    Could Not Load Container: /jaimbravo/Portals/_default/Containers/Bravo/ColorHeader01.ascx DotNetNuke.Services.Exceptions.ModuleLoadException: Unhandled error loading module. ---> System.Configuration.ConfigurationErrorsException: It is an error to use a section registered as allowDefinition='MachineToApplication' beyond application level. This error can be caused by a virtual directory not being configured as an application in IIS.

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    Stu Dobson

    How do i get support when Plesk is part of GoDaddy? It doesn't even seem i have full admin rights to the plesk site. I am trying to fix issues but have no access? 

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    Daniel Scott

    Hi

    We have someone who is trying to send malicious emails from our domain using your Infrastructure! I have created a profile but am unable to log a ticket as i dont have a license key, but i need someone to investigate what is going on as they are using the PLESK infrastructure!

    Please can someone contact me asap. I created an account this morning. 

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  • Avatar
    Ivan Postnikov

    Hello Hussein AbuTaleb

    These two links describe all possible ways to get support:

    https://support.plesk.com/hc/en-us/articles/213608509

    https://support.plesk.com/hc/en-us/articles/213953025

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    Richard T LeBlanc

    We use as an interface to edit our website.  A few weeks ago it would just hang on our logon once correctly put in.  Putting incorret logon information fails immediately (normal).  But again, correct information hangs.  We even reset our password  -and again the correct (new) password just hangs and spins at logon. We cannot logon in order to retrieve our license key.  How on earth do we submit a ticket if we cannot logon to the site to view the license key?  Do you have a phone number?  We already tried contacting Parralells support and they directed us to you.

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  • Avatar
    Ivan Postnikov

    Hello @Tonći Stanić

    Contabo is our partner. Partners provide support to servers with licenses of that type on their side.

    However, there's still an option for you to submit support requests directly yo us.

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    Benoît EVRARD

    Bonjour, j'ai un serveur dédié chez Ionos qui me dit avoir un accord partenaire avec Plesk. Dans mon administrateur de Plesk, J'ai bien une clé de licence. Mais lorsque je vais dans votre espace de support Plesk, cette clé de licence n'est pas reconnue.  J'ai un gros problème urgent avec les droits des utilisateurs sur des sites Joomla. J'ai l'impression que votre mode de sécurité de permet pas à un site existant Joomla de s'intégrer à Plesk sans avoir à modifier et ce je ne sais encore où les permissions des utilisateurs Joomla ce qui me pause un énorme problème étant donné que j'étais le Superuser dans Joomla et que désormais je ne le suis vraissemblablement plus. Pouvez vous m'aider.

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    Saman Asgarieh

    tools and settings is not available in my Plesk dashboard.

     

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    Ivan Postnikov

    Hello Richard T LeBlanc

    I've removed personal information from your comment.

    As I understand, you have administrative access to this installation.

    Please, check for this file on the system: /usr/local/sb/etc/keys/registry.xml

    It should look like

    SB.12345678.0000
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  • Avatar
    Ivan Postnikov

    Hello Richard T LeBlanc

    Thank you for the clarification.

    This means that you don't have admin right to this installation. This means that you need to contact the company, which has admin access to this installation for assistance.

    This company owns the websitewelcome.com.

    Please, contact them as we as a software development won't be able to assist you without having the administrative access to the installation.

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    Anton Maslov

    Hello John, please use EXT.XXXXX key number for the certificate purchase to create a ticket to us

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    Arslaan Mazhar

    I am facing an issue to work as database admin in plesk because plesk does not show (mylittleadmin) for SQL SERVER  as it shows on myPHPadmin for mariaDB. how can i upload my database on plesk without admin rights. Kindly guide me on this.

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  • Avatar
    Yaroslav Tarasov

    Hello @Sherry,

    If you don't see the Tools & Settings menu on the left of your Plesk GUI usually it means that you are not logged in as Plesk Administrator (e.g. Plesk customers usually login via email).

    Try to log in as Administrator and check if the Tool & Setting menu appeared.

    In case you don't have administrative access to your panel, you need to contact the company, from which you purchased hosting (your hosting provider) for support as they should have administrative access.

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  • Avatar
    Yaroslav Tarasov

    Hello @VicM,

    The extension was created by Plesk developers, that's true. It's a free extension which means that all issues or questions regarding this extension should be passed to the same organization that supports your Plesk installation (meaning the parent license that can be checked in Plesk > Tools & Settings > License Management).

    In your case, you should contact your provider once again and describe the whole situation. You can paste my reply as a reference. They should be able to check the issue on their own or they will create a ticket for us and we will take a look into it.

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