On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

How to find Plesk key number for support request?

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46 comments

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    Brett Kriz

    Doesn't address those without that page

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    Jake Feasey

    The solution for SSH does not give a usable result for submitting a ticket

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    Jon Spall

    Licence key not recognised - no way to contact support. Very poor service

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    Chris Dawes (Edited )

    SSH solution is useless if the databases password isn't working #sigh.

    If you have no licence key, then you cant' get support, even though you are a paying customer, you should just supply ip address, plesk are logging that anyway so they can verify it

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    pAULETTE Anderson

    Under tools at my web site highandliftedup.com IP address: 208.67.23.53 there is no license number. 

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    Yulia Plokhotnikova

    Hello @pAULETTE Anderson,
    To check the license key number, you have to go to a different menu as described in this article: Tools & Settings > License Management
    If you do not see Tools & Settings menu in your Plesk, contact your hosting provider for assistance (the server owner who you bought Plesk from).

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    Arslaan Mazhar

    I am facing an issue to work as database admin in plesk because plesk does not show (mylittleadmin) for SQL SERVER  as it shows on myPHPadmin for mariaDB. how can i upload my database on plesk without admin rights. Kindly guide me on this.

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    Saman Asgarieh

    tools and settings is not available in my Plesk dashboard.

     

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    SOLOMON ANNANG SACKEY

    Hi, I have bought windows hosting plesk ULTIMATE Package for 1 quarter 2021 but i am not getting full administrator control. I created Database in plesk but unable to import dump or create tables in the plesk.

    Thank you

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    Sherry

    doesn't tell me where this dashboard is supposed to be

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    Yaroslav Tarasov

    Hello @Sherry,

    If you don't see the Tools & Settings menu on the left of your Plesk GUI usually it means that you are not logged in as Plesk Administrator (e.g. Plesk customers usually login via email).

    Try to log in as Administrator and check if the Tool & Setting menu appeared.

    In case you don't have administrative access to your panel, you need to contact the company, from which you purchased hosting (your hosting provider) for support as they should have administrative access.

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    Joseph Louis Regallis (Edited )

    No "Tools & Settings" in my plesk.

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    Yaroslav Tarasov

    Hello @Joseph Louis Regallis,

    Please check my previous comment above if you don't see Tool & Settings. It seems that you are logged in not as Plesk Admin.

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    VicM
    Hola.
    Hay un error de privacidad en la extensión Plesk NextCloud. Mi proveedor de alojamiento dice que no admiten aplicaciones de terceros, pero tampoco puedo pedirle ayuda porque la licencia de Plesk es de mi proveedor de alojamiento. Entonces, ¿quién me ayuda?
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    Yaroslav Tarasov

    Hello @VicM,

    The extension was created by Plesk developers, that's true. It's a free extension which means that all issues or questions regarding this extension should be passed to the same organization that supports your Plesk installation (meaning the parent license that can be checked in Plesk > Tools & Settings > License Management).

    In your case, you should contact your provider once again and describe the whole situation. You can paste my reply as a reference. They should be able to check the issue on their own or they will create a ticket for us and we will take a look into it.

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    George Martin

    Tools and settings does not exists in Plesk control panel

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