How to find Plesk key number for support request?

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    Heba Mosaad

    tools and setting not exist

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    Ivan Postnikov

    Hello @Heba,

    Usually, this happens when you're not logged in as Plesk administrator.

    In case you don't have administrative access to your panel, you need to contact the company, from which you purchased hosting for support as they should have administrative access.

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    Heba Mosaad

    but iam an administrator on web host but this is only actions on host i can use on image bellow :

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    Yulia Plokhotnikova

    Heba Mosaad

    The license key should be available in the invoice for the license. If you purchased the Plesk license directly from Plesk, locate the invoice (should be delivered via email) or any order confirmation document. Also you may contact Plesk sales team in order to check your order details and get the license key number: https://www.plesk.com/licensing-and-purchase-support/

    If you got access to Plesk from some other company (Plesk reseller/partner), contact that company for assistance.

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    Evans Uko

    Plesk request interface doesn't allow me to submit request

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    MICKAEL JADAUD

    Bonjour

    il semble que mon site web et MX soient hébergés chez vous et sont actuellement indisponibles.

    Je suis le propiétaire du nom de domaine (voir REGISTRAR) et j'ai besoin de réactiver l'hébergement chez vous pour faire fonctionner ma société c'est tres URGENT.

    La société en charge de l'hébergement en COTE D'IVOIRE à déposer (faillite) et elle a l'air t'il ouvert un compte chez vous pour hénerger les sites qu'elle détenait !!!

    Merci de me contacter au plus vite c'est tres urgent :

    MICKAEL JADAUD

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    Ivan Postnikov

    Hello Evans Uko

    Usually, this means that the license was purchased from some of our partner and support is to be provided by them. Alternatively, from our form you may purchase a support subscription and receive support form us.

     

    MICKAEL JADAUD

    We develop the product for hosting servers only and don't provide hosting services.

    In your case, it's required to contact the owner of a server, where your website is hosted.

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    Richard T LeBlanc

    We use as an interface to edit our website.  A few weeks ago it would just hang on our logon once correctly put in.  Putting incorret logon information fails immediately (normal).  But again, correct information hangs.  We even reset our password  -and again the correct (new) password just hangs and spins at logon. We cannot logon in order to retrieve our license key.  How on earth do we submit a ticket if we cannot logon to the site to view the license key?  Do you have a phone number?  We already tried contacting Parralells support and they directed us to you.

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    Stu Dobson

    How do i get support when Plesk is part of GoDaddy? It doesn't even seem i have full admin rights to the plesk site. I am trying to fix issues but have no access? 

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    Ivan Postnikov

    Hello!

    Stu Dobson

    In your case, it's required to contact the company, form which hosting is rented. We, as hosting panel developers have no access to the servers where Plesk is installed.

     

     

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    Ivan Postnikov

    Hello Richard T LeBlanc

    I've removed personal information from your comment.

    As I understand, you have administrative access to this installation.

    Please, check for this file on the system: /usr/local/sb/etc/keys/registry.xml

    It should look like

    SB.12345678.0000
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    Richard T LeBlanc

    Ivan, what are you talking about?  I have no system - I logon from here like I said: http://sitebuilder.websitewelcome.com/Login?returnUrl=%2Flogin from a web browser ONLY.

    It used to be a free account.  But our account just spins when logging in, and never logs in (so cannot see license/serial/whatever).   So I have no cmd line access which is what you are indicating.  Look if it is no longer free, that is fine - but give us SOME kind of recourse to logon to convert it to a pay account.  WE CANNOT GET INTO  our website admin console

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    Ivan Postnikov

    Hello Richard T LeBlanc

    Thank you for the clarification.

    This means that you don't have admin right to this installation. This means that you need to contact the company, which has admin access to this installation for assistance.

    This company owns the websitewelcome.com.

    Please, contact them as we as a software development won't be able to assist you without having the administrative access to the installation.

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    greg

    Have issue renewing a certificate bought from you. Hosting company says to contact you but when I try and submit a ticket it tells me to contact them. How do I contact you without having to pay for support? As I've already paid to renew the certificate I shouldn't have to pay for support when I get a message saying "Valid Contract Not Found"

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    vijay

    hi there. we have invested in. now this site is down. can anybody clarify as whether the website will reopen

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    Ivan Postnikov

    Hello,

    greg

    As I can see, we were able to submit a support request, the investigation is in progress. You'll be updated in the ticket.

    Usually, when purchasing a certificate or extension, license number like EXT.XXXXXXXX.XXXX is provided. It may be used for creating a ticket even if the main Plesk license was purchased not from us.

    vijay

    Plesk is a hosting panel and we're a company, which develops this software. Hosting providers use our software to manage hosting servers.

    So, in your case, it's required to contact the company, which hosts the website.

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    Tonći Stanić

    My company bought Plesk trough Contabo long time ago.

    Now, this looks like I`m not eligible for Plesk-side support?

    I get "We identified that the Plesk license was purchased not directly from Plesk but through one of the Plesk Resellers. Please contact your license provider for support service."

     

    I sincerely doubt it that Contabo is able to do anything regarding any issue with Plesk...

     

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    Ivan Postnikov

    Hello @Tonći Stanić

    Contabo is our partner. Partners provide support to servers with licenses of that type on their side.

    However, there's still an option for you to submit support requests directly yo us.

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    Hussein AbuTaleb

    hi

     

    i purchase support but cant find my pes key

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    Ivan Postnikov

    Hello Hussein AbuTaleb

    Check your key at Tool & Settings > License management:

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    Hussein AbuTaleb

    thanks but it's not working

     

    where can I find this

    Plesk Technical Support (Per Server)

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    Ivan Postnikov

    Hello Hussein AbuTaleb

    These two links describe all possible ways to get support:

    https://support.plesk.com/hc/en-us/articles/213608509

    https://support.plesk.com/hc/en-us/articles/213953025

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    Benoît EVRARD

    Bonjour, j'ai un serveur dédié chez Ionos qui me dit avoir un accord partenaire avec Plesk. Dans mon administrateur de Plesk, J'ai bien une clé de licence. Mais lorsque je vais dans votre espace de support Plesk, cette clé de licence n'est pas reconnue.  J'ai un gros problème urgent avec les droits des utilisateurs sur des sites Joomla. J'ai l'impression que votre mode de sécurité de permet pas à un site existant Joomla de s'intégrer à Plesk sans avoir à modifier et ce je ne sais encore où les permissions des utilisateurs Joomla ce qui me pause un énorme problème étant donné que j'étais le Superuser dans Joomla et que désormais je ne le suis vraissemblablement plus. Pouvez vous m'aider.

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    Anzhelika Khapaknysh

    @Benoît EVRARD,

    As far as I see, your Plesk license key was bought from our partner Ionos (1&1).
    Thus, you should contact them for assistance.

    Plesk Partners (Resellers) are fully trained by Plesk and deliver best-in-the-industry support for Plesk products running on their infrastructure.
     
    Alternatively, you can use our free support resources such as KnowledgebaseDocumentationForum and @PleskHelp twitter or purchase a monthly support subscription for your license key using instructions from the article https://support.plesk.com/hc/en-us/articles/213953025 to get the support directly from Plesk Team.
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    John Belmonte

    Hi there, can you help us to get through this alert for our SSL purchased via plesk store. Plesk says Payment has been received but we can't be able to push through of the additional information being asked, it kept on giving us error message like the image attached. 

    Thank you!

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    Anton Maslov

    Hello John, please use EXT.XXXXX key number for the certificate purchase to create a ticket to us

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    Nur Fatin

    Hi, any idea regarding on this error?

    Could Not Load Container: /jaimbravo/Portals/_default/Containers/Bravo/ColorHeader01.ascx DotNetNuke.Services.Exceptions.ModuleLoadException: Unhandled error loading module. ---> System.Configuration.ConfigurationErrorsException: It is an error to use a section registered as allowDefinition='MachineToApplication' beyond application level. This error can be caused by a virtual directory not being configured as an application in IIS.

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    Anton Maslov

    Hi, the error goes from website code itself (DotNetNuke). Please contact website developer to fix the issue or try to ask post question on any DotNenNuke community portal.

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    Daniel Scott

    Hi

    We have someone who is trying to send malicious emails from our domain using your Infrastructure! I have created a profile but am unable to log a ticket as i dont have a license key, but i need someone to investigate what is going on as they are using the PLESK infrastructure!

    Please can someone contact me asap. I created an account this morning. 

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