How to find Plesk key number for support request?

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    Heba Mosaad

    tools and setting not exist

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    Ivan Postnikov

    Hello @Heba,

    Usually, this happens when you're not logged in as Plesk administrator.

    In case you don't have administrative access to your panel, you need to contact the company, from which you purchased hosting for support as they should have administrative access.

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    Heba Mosaad

    but iam an administrator on web host but this is only actions on host i can use on image bellow :

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    Yulia Plokhotnikova

    Heba Mosaad

    The license key should be available in the invoice for the license. If you purchased the Plesk license directly from Plesk, locate the invoice (should be delivered via email) or any order confirmation document. Also you may contact Plesk sales team in order to check your order details and get the license key number: https://www.plesk.com/licensing-and-purchase-support/

    If you got access to Plesk from some other company (Plesk reseller/partner), contact that company for assistance.

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    Evans Uko

    Plesk request interface doesn't allow me to submit request

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    MICKAEL JADAUD

    Bonjour

    il semble que mon site web et MX soient hébergés chez vous et sont actuellement indisponibles.

    Je suis le propiétaire du nom de domaine (voir REGISTRAR) et j'ai besoin de réactiver l'hébergement chez vous pour faire fonctionner ma société c'est tres URGENT.

    La société en charge de l'hébergement en COTE D'IVOIRE à déposer (faillite) et elle a l'air t'il ouvert un compte chez vous pour hénerger les sites qu'elle détenait !!!

    Merci de me contacter au plus vite c'est tres urgent :

    MICKAEL JADAUD

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    Ivan Postnikov

    Hello Evans Uko

    Usually, this means that the license was purchased from some of our partner and support is to be provided by them. Alternatively, from our form you may purchase a support subscription and receive support form us.

     

    MICKAEL JADAUD

    We develop the product for hosting servers only and don't provide hosting services.

    In your case, it's required to contact the owner of a server, where your website is hosted.

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    Richard T LeBlanc

    We use as an interface to edit our website.  A few weeks ago it would just hang on our logon once correctly put in.  Putting incorret logon information fails immediately (normal).  But again, correct information hangs.  We even reset our password  -and again the correct (new) password just hangs and spins at logon. We cannot logon in order to retrieve our license key.  How on earth do we submit a ticket if we cannot logon to the site to view the license key?  Do you have a phone number?  We already tried contacting Parralells support and they directed us to you.

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    Stu Dobson

    How do i get support when Plesk is part of GoDaddy? It doesn't even seem i have full admin rights to the plesk site. I am trying to fix issues but have no access? 

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    Ivan Postnikov

    Hello!

    Stu Dobson

    In your case, it's required to contact the company, form which hosting is rented. We, as hosting panel developers have no access to the servers where Plesk is installed.

     

     

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    Ivan Postnikov

    Hello Richard T LeBlanc

    I've removed personal information from your comment.

    As I understand, you have administrative access to this installation.

    Please, check for this file on the system: /usr/local/sb/etc/keys/registry.xml

    It should look like

    SB.12345678.0000
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    Richard T LeBlanc

    Ivan, what are you talking about?  I have no system - I logon from here like I said: http://sitebuilder.websitewelcome.com/Login?returnUrl=%2Flogin from a web browser ONLY.

    It used to be a free account.  But our account just spins when logging in, and never logs in (so cannot see license/serial/whatever).   So I have no cmd line access which is what you are indicating.  Look if it is no longer free, that is fine - but give us SOME kind of recourse to logon to convert it to a pay account.  WE CANNOT GET INTO  our website admin console

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    Ivan Postnikov

    Hello Richard T LeBlanc

    Thank you for the clarification.

    This means that you don't have admin right to this installation. This means that you need to contact the company, which has admin access to this installation for assistance.

    This company owns the websitewelcome.com.

    Please, contact them as we as a software development won't be able to assist you without having the administrative access to the installation.

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