How to find Plesk key number for support request

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    Heba Mosaad

    tools and setting not exist

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    Ivan Postnikov

    Hello @Heba,

    Usually, this happens when you're not logged in as Plesk administrator.

    In case you don't have administrative access to your panel, you need to contact the company, from which you purchased hosting for support as they should have administrative access.

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    Heba Mosaad

    but iam an administrator on web host but this is only actions on host i can use on image bellow :

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    Yulia Plokhotnikova

    Heba Mosaad

    The license key should be available in the invoice for the license. If you purchased the Plesk license directly from Plesk, locate the invoice (should be delivered via email) or any order confirmation document. Also you may contact Plesk sales team in order to check your order details and get the license key number: https://www.plesk.com/licensing-and-purchase-support/

    If you got access to Plesk from some other company (Plesk reseller/partner), contact that company for assistance.

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    Evans Uko

    Plesk request interface doesn't allow me to submit request

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    MICKAEL JADAUD

    Bonjour

    il semble que mon site web et MX soient hébergés chez vous et sont actuellement indisponibles.

    Je suis le propiétaire du nom de domaine (voir REGISTRAR) et j'ai besoin de réactiver l'hébergement chez vous pour faire fonctionner ma société c'est tres URGENT.

    La société en charge de l'hébergement en COTE D'IVOIRE à déposer (faillite) et elle a l'air t'il ouvert un compte chez vous pour hénerger les sites qu'elle détenait !!!

    Merci de me contacter au plus vite c'est tres urgent :

    MICKAEL JADAUD

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    Ivan Postnikov

    Hello Evans Uko

    Usually, this means that the license was purchased from some of our partner and support is to be provided by them. Alternatively, from our form you may purchase a support subscription and receive support form us.

     

    MICKAEL JADAUD

    We develop the product for hosting servers only and don't provide hosting services.

    In your case, it's required to contact the owner of a server, where your website is hosted.

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