Presence Builder shows white page when opening website in editor

Created:

2016-11-16 13:18:52 UTC

Modified:

2017-04-24 11:39:41 UTC

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Presence Builder shows white page when opening website in editor

Applicable to:

  • Web Presence Builder 12.0 for Linux
  • Plesk 12.0 for Linux
  • Web Presence Builder 11.5 for Linux

Symptoms

When open website in Presence Builder, it shows blank page.

Presnce Builder's editor page blinks for a moment and then disappears.

Cause

This behavior is considered to be a software issue with internal ids #PPB-4309 and #PPB-4310 , it has already been fixed according to Plesk Release Notes

Resolution

Install all available microupdates and then Presence Builder will be updated as well:

#/usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base
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