Website on Plesk shows 403 Forbidden: Symbolic link not allowed or link target not accessible

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    Filipe Brito (Edited )

    this didnt worked to me.

    i cant use symbolic links with my laravel app.

    everything was working until i used a backup restore to merge 2 different servers, at the same domain

    i had at old server the same domain, when i used the backup to add all those files, databases and emails... something went wrong since my laravel app stopped working with the following error:

    You don't have permission to access /public/index.php on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    And i got the apache error:

    AH00037: Symbolic link not allowed or link target not accessible

  • Avatar
    Filipe Brito

    thanks @Alisa

    I already tried that article too and i had no luck with it.

    i cant understand why this isnt working but its very frustrating because before i used the plesk-backup-manager, this website was working properly :(

  • Avatar
    Alisa Kasyanova

    @Filipe Brito
    Seems that the issue is quite complicated and needs further investigation. Please submit a request to our support as per https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support- and we will happily help.

  • Avatar
    Filipe Brito

    i finally fixed it.

    2 things i did:

    1) removed all the imported ftp users from the backup

    2) fixed the <home>/private permissions. seems plesk did something at the /private/ directory permissions and i couldnt reach it via http/symbolic_link

    after i fixed the permissions at /private everything was working properly.

    Maybe the ftp removal accounts werent needed afterall.

     

    thanks for your help =)

  • Avatar
    Artyom Baranov

    @Filipe Brito,

    Glad to know that you have managed to fix the issue! Maybe your experience will be helpful for other Pleskians.

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