Website on Plesk shows 403 Forbidden: Symbolic link not allowed or link target not accessible

• 

  Filipe Brito January 23, 2019 17:12 (Edited January 23, 2019 17:15)

  this didnt worked to me.

  i cant use symbolic links with my laravel app.

  everything was working until i used a backup restore to merge 2 different servers, at the same domain

  i had at old server the same domain, when i used the backup to add all those files, databases and emails... something went wrong since my laravel app stopped working with the following error:

  You don't have permission to access /public/index.php on this server.

  Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
  
  And i got the apache error:

  AH00037: Symbolic link not allowed or link target not accessible

  0

  Comment actions Permalink
• 

  Alisa Kasyanova January 24, 2019 10:05

  @Filipe Brito
  Hi! Please check this article:
  https://support.plesk.com/hc/en-us/articles/213939685-Website-hosted-on-Plesk-for-Linux-is-not-accessible-with-403-Forbidden-AH00529-pcfg-openfile-unable-to-check-htaccess-file-ensure-it-is-readable
  Also check whether symlink is pointing to an existing file.

  0

  Comment actions Permalink
• 

  Filipe Brito January 24, 2019 11:16

  thanks @Alisa

  I already tried that article too and i had no luck with it.

  i cant understand why this isnt working but its very frustrating because before i used the plesk-backup-manager, this website was working properly :(

  0

  Comment actions Permalink
• 

  Alisa Kasyanova January 25, 2019 05:50

  @Filipe Brito
  Seems that the issue is quite complicated and needs further investigation. Please submit a request to our support as per https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support- and we will happily help.

  0

  Comment actions Permalink
• 

  Filipe Brito January 25, 2019 10:53

  i finally fixed it.

  2 things i did:

  1) removed all the imported ftp users from the backup

  2) fixed the <home>/private permissions. seems plesk did something at the /private/ directory permissions and i couldnt reach it via http/symbolic_link

  after i fixed the permissions at /private everything was working properly.

  Maybe the ftp removal accounts werent needed afterall.

   

  thanks for your help =)

  0

  Comment actions Permalink
• 

  Artyom Baranov January 25, 2019 12:39

  @Filipe Brito,

  Glad to know that you have managed to fix the issue! Maybe your experience will be helpful for other Pleskians.

  0

  Comment actions Permalink
• 

  Wouter Cypers November 20, 2020 08:30

  In my case, it was file permissions that were the issue. See my answer here: https://unix.stackexchange.com/a/620603/307386

  0

  Comment actions Permalink

Please sign in to leave a comment.