Different statistics values for SSL and non-SSL traffic

Created:

2016-11-16 13:18:15 UTC

Modified:

2017-03-01 23:46:12 UTC

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Different statistics values for SSL and non-SSL traffic

Symptoms

  1. The link https://example.com/plesk-stat/webstat in Domains > example.com > Web Statistics does not show SSL traffic statistics or statistics is empty.

  2. Statistics recalculation does not update webstat details in Domains > example.com > Web Statistics

  3. There are different statistics values under HTTP field of traffic box under Home > Subscriptions > Subscription > Statistics and total viewed traffic web statistics.

  4. There is no statistics available for domains with enabled SSL.

Cause

Product bug with ID #PPPM-548 - the fix will be included in the future Plesk updates.

Plesk statistics is calculated separately for SSL and non-SSL traffic. The "Web Statistics" button in Plesk points to the non-SSL stats. Currently, there is no separate button for viewing SSL-traffic statistics.

Workaround

SSL-traffic statistics can be accessed using the following link:

https://<domain_name>/plesk-stat/webstat-ssl

FTP statistics:

https://<domain_name>/plesk-stat/ftpstat
https://<domain_name>/plesk-stat/anon_ftpstat
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