File manager error: "FileList::init() failed: ls_dir_wrapper() failed: Unable to logon user (XXXXXXX)"

Created:

2016-11-16 13:18:05 UTC

Modified:

2017-08-16 18:36:21 UTC

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File manager error: "FileList::init() failed: ls_dir_wrapper() failed: Unable to logon user (XXXXXXX)"

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 10.x for Windows
  • Plesk 12.0 for Windows

Symptoms

File Manager error:

FileList::init() failed: ls_dir_wrapper() failed: Unable to logon user (XXXXXXX): (1331) Logon failure: account currently disabled.
---------------------- Debug Info -------------------------------
0: FileManagerUIPointer.php:182
FileManagerUIPointer->accessItem(string 'GET', NULL null)
1: client.domain.hosting.file-manager.php:87
plesk__client__domain__hosting__file_manager->accessItem(string 'GET', NULL null)
2: UIPointer.php:600
UIPointer->access(string 'GET')
3: plesk.php:50

Cause

Either subscription or main/default domain in subscription disabled/suspended.

Resolution

Activate th subscription or activate default/main domain in subscription. If it is already enabled, but the issue still exists, it is needed to activate the account:

  1. Go to Computer Management ( Start > Run > compmgmt.msc ), expand Local Users and Groups > Users .

  2. Right-click on the user that is disabled and select Properties

  3. Select General tab and uncheck "Account is disabled" check-box. Then click OK .

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