Bandwidth Usage in Reseller Panel showing less than the actuall value used by customers.

Created:

2016-11-16 13:18:02 UTC

Modified:

2017-08-16 18:33:49 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Bandwidth Usage in Reseller Panel showing less than the actuall value used by customers.

Applicable to:

  • Plesk 12.0 for Windows

Symptoms

Plesk is not calculating reseller bandwidth usage correctly. It displays less than the actual usage or 0 on the reseller's page.

image

Cause

Traffic on Home > Reseller > <RESELLERNAME> > Resources includes only reseller's own subscriptions without considering traffic from subscriptions of the reseller's customers. This issue has been considered as software issue #PPPM-2618 and was fixed in Plesk 12.0, microupdate #39 .

Resolution

Apply latest Plesk microupdates .

Custom fix available before microupdate #39:

  1. Download the custom fix from attachment .

  2. Back up the original file and replace with the fixed version: %plesk_dir%\\admin\\plib\\Limits\\Extension\\Plesk\ raffic.php

Attachments:

Have more questions? Submit a request
Please sign in to leave a comment.