Bandwidth Usage in Reseller Panel showing less than the actuall value used by customers.

Refers to:

  • Plesk 12.0 for Windows

Created:

2016-11-16 13:18:02 UTC

Modified:

2016-12-21 20:24:03 UTC

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Bandwidth Usage in Reseller Panel showing less than the actuall value used by customers.

Symptoms

Plesk is not calculating reseller bandwidth usage correctly. It displays less than the actual usage or 0 on the reseller's page.

image

Cause

Traffic on Home > Reseller > <RESELLERNAME> > Resources includes only reseller's own subscriptions without considering traffic from subscriptions of the reseller's customers. This issue has been considered as software issue #PPPM-2618 and was fixed in Plesk 12.0, microupdate #39 .

Resolution

Apply latest Plesk microupdates .

Custom fix available before microupdate #39:

  1. Download the custom fix from attachment .

  2. Back up the original file and replace with the fixed version: %plesk_dir%\\admin\\plib\\Limits\\Extension\\Plesk\ raffic.php

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