- Plesk 12.5 for Linux
Note: This article has the reference to the issue with the fix available:
"Migration on Linux failed if the “root” user’s home directory pointed not to /root."
- Plesk Migrator 04 July 2016
Plesk Migrator fails to connect to source server:
Errore: Failed to fetch basic information about resellers, clients and domains data from source servers
Cause: Command execution failed on the local server with non-zero exit code.
command: rsync -l --chmod=Fu=r,Du=rwx,go= -e 'ssh -i /usr/local/psa/var/modules/panel-migrator/sessions/20160510145415/ssh-keys/id_dsa.203.0.113.2 -p 22 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no' /usr/local/psa/var/modules/panel-migrator/sessions/20160510145415/ssh_upload.1 firstname.lastname@example.org:/tmp/panel-migrator/version
exit code: 255
stderr: Permission denied (publickey,password).
rsync: connection unexpectedly closed (0 bytes received so far) [sender]
rsync error: unexplained error (code 255) at io.c(605) [sender=3.0.9]
home directory is customized:
# grep root /etc/passwd
This is Plesk Migrator bug with ID #PMT-2856 , which was fixed in Plesk Migrator version 1.12. (Plesk 12.5.30 MU#39) https://docs.plesk.com/release-notes/12.5/change-log/ .
Upgrade Plesk Migrator at Extensions > Extensions Catalog > Plesk Migrator > Upgrade