Transfer of a single subscription of a customer fails.

Refers to:

  • Plesk 11.5 for Linux
  • Plesk 12.0 for Linux

Created:

2016-11-16 13:17:50 UTC

Modified:

2016-12-21 20:23:37 UTC

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Transfer of a single subscription of a customer fails.

Symptoms

Migration of a single subscription from Plesk 11 to Plesk 12 server fails with the following error:

PHP Fatal error:  Call to a member function capability() on a non-object in /usr/local/psa/admin/plib/backup/Conflicts/RequiredSettingsResolver.php on line 47

Also no IP mapping asked in pre-migration steps.

Cause

The issue is considered to be a software issue #PPPM-1857 and was fixed in Plesk 12.

Please consider to upgrade panel to latest version in order to fix this issue.

Resolution

If upgrade is not acceptable you could use following workaround:

Add 'A' record for 'mail.domain.tld' in source domain zone manually and restart migration.

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