WordPress login page shows error: The FastCGI process exceeded configured request timeout

Created:

2016-11-16 13:17:40 UTC

Modified:

2017-08-16 16:22:58 UTC

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WordPress login page shows error: The FastCGI process exceeded configured request timeout

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.5 for Windows

Symptoms

WordPress login page shows the following error:

HTTP Error 500.0 - Internal Server Error
C:\\Program Files (x86)\\Parallels\\Plesk\\Additional\\PleskPHP5\\php-cgi.exe - The FastCGI process exceeded configured request timeout

Cause

Server wide parameter Activity timeout of PHP-FastCGI for PHP handler has insufficient value.

Resolution

For IIS 7.5 and newer:

  1. Open IIS Manager ;

  2. Go to Server name > IIS > FastCGI Settings ;

  3. Choose PHP handler that is actual for affected website, right click on it in Full path column and choose Edit option;

  4. Change value of Activity Timeout setting (for example to 36000 )

For IIS 7.0 and older:

  1. Open Windows Explorer

  2. Go to C:\\Windows\\System32\\inetsrv

  3. Open fcgiext.ini file;

  4. Change the value of Activity Timeout setting (for example to 36000 ) and restart FastCGI process.

Alternatively, you can change Activity Timeout value for individual domain via Plesk interface in Websites & Domains > new.example.com > PHP Settings > activityTimeout

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