A new SSL certificate is installed, but the old one is still seen on a domain

Created:

2016-11-16 13:17:22 UTC

Modified:

2017-08-16 16:59:41 UTC

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A new SSL certificate is installed, but the old one is still seen on a domain

Applicable to:

  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

An old SSL certificate is seen on a domain, while the new one is installed.

Cause

The certificate is not properly configured, or configuration changes are not applied.

Resolution

  1. Make sure that the new certificate is set in Hosting Settings of the domain;

  2. In case of dedicated IP address, make sure that the new certificate was assigned to the domain's IP address and not just added to the domain's " Certificates " repository;

  3. In case of shared IP address, make sure that Server Name Indication (SNI) is supported and activated;

  4. Try to restart Apache:

    for RedHat-based operating systems (except for CentOS 7):

    # service httpd restart

    for CentOS 7:

    # systemctl restart httpd

    for Debian-based operating systems:

    # service apache2 restart

Additional information

Wrong certificate is shown for my domain in the browser

How to activate the Server Name Indication support on the Plesk server?

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