FTP backup process hangs in Plesk

Created:

2016-11-16 13:17:17 UTC

Modified:

2017-08-16 16:44:13 UTC

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FTP backup process hangs in Plesk

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

FTP backup process hangs in Plesk showing 100%, however, the backup itself has been transferrd transferred to an FTP server.

Cause

This is a software issue with internal ID #PPPM-4650 . The fix is considered to be included in one of the next Plesk updates.

Resolution

Currently, the solution is available only for CentOS 6 with Plesk 12.5.

If an operating system or a Plesk version differs, contact Plesk technical support for the resolution.

For CentOS 6 with Plesk 12.5 do the following:

  1. Download the zipped file pmm-ras and unzip it:

    # unzip /root/pmm-ras.zip
  2. Backup the original file:

    cp /usr/local/psa/admin/sbin/pmm-ras /usr/local/psa/admin/sbin/pmm-ras.bak
  3. Place the patched file pmm-ras instead of the original one:

    # cp /root/pmm-ras /usr/local/psa/admin/sbin/
  4. Set correct permissions:

    # chmod 750 /usr/local/psa/admin/sbin/pmm-ras

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