Unable to switch the subscriber for the domain: IP pool of the new owner's provider is empty

Created:

2016-11-16 13:16:48 UTC

Modified:

2017-08-08 13:09:50 UTC

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Unable to switch the subscriber for the domain: IP pool of the new owner's provider is empty

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux
  • Plesk 12.5 for Windows

Symptoms

Unable to switch the subscriber for the domain, the following error appears:

Warning: Unable to continue subscription transfer: ##### IP pool of the new owner's provider is empty. Please make sure that the provider has at least one IP address in the pool.

Cause

IP Address is not assigned to Reseller.

Resolution

Assign IP address for Reseller in Plesk->Tools and Settings->IP Addresses . Choose IP Address and click on button under Reseller.

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