Logon failure: the user has not been granted the requested logon type at this computer

Refers to:

  • Plesk 10.4 for Windows
  • Plesk 12.5 for Linux
  • Plesk 11.0 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 13:16:32 UTC

Modified:

2016-12-21 20:20:24 UTC

0

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Logon failure: the user has not been granted the requested logon type at this computer

Symptoms

When loading the Parallels Plesk URL - https://plesk.tld:8443 , the following error message is displayed:

ERROR: Exception
Unable to logon user (VPS-2222\\Plesk Administrator): (1385) Logon failure: the user has not been granted the requested logon type at this computer.
0: common_func.php3:4147
plesk_internal_file_exists(string 'C:\\Parallels\\Plesk\\/admin/plib/locales/en-US/messages_en-US.php')
1: common_func.php3:4147
plesk_file_exists(string 'C:\\Parallels\\Plesk\\/admin/plib/locales/en-US/messages_en-US.php')
2: LocaleManager.php:94
LocaleManager::_locale_file_exists(string 'C:\\Parallels\\Plesk\\/admin/plib/locales/en-US/messages_en-US.php')
3: LocaleManager.php:87
LocaleManager::locale_exists(string 'en-US')
4: common_func.php3:2026
locale_exists(string 'en-US')
5: class.Session.php:177
Session->Session()
6: auth.php3:206

Cause

The issue is caused by incorrect local policies configuration on Plesk container.

Resolution

Perform the following steps:

  1. Hit Win + r on the keyboard, type gpedit.msc in the Run box, and then press ENTER .

  2. Go to Local Group Policy Editor > Computer Configuration > Windows Settings > Security Settings > Local Policies > User Rights Assignment > Log on as a batch job > Add User or Group... > add "Plesk Administrator" > OK.

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