SmarterMail Webmail website fails to start

Created:

2016-11-16 13:15:53 UTC

Modified:

2017-08-08 13:24:26 UTC

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SmarterMail Webmail website fails to start

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

SmarterMail Webmail website fails to start.

In Event Viewer the following error appears:

Unable to bind to the underlying transport for [::]:9998. The IP Listen-Only list may contain a reference to an interface which may not exist on this machine.  The data field contains the error number.

Cause

Incorrect website binding. Port 9998 is used by SmarterMail Web Server and should not be used by SmarterMail Webmail .

Resolution

Remove binding on port 9998 for SmarterMail Webmail website from IIS > Sites > webmail.example.com .

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