Plesk scheduled backup fails: backup_restore_helper utility returned incorrect result error

Created:

2016-11-16 13:15:52 UTC

Modified:

2017-04-24 11:41:19 UTC

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Plesk scheduled backup fails: backup_restore_helper utility returned incorrect result error

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

Scheduled backup completed with warnings for some domains:

Warning: domain "example.com"
backup_restore_helper utility returned incorrect result. Web settings, composer instances, scheduled tasks and database users have not been dumped. Please, contact your service provider

OR

The backup for some domains completed with above mentioned error message.
This issue is because the hosting type for those domains was set to 'forwarding'.

Cause

This is a software issue with internal ID PPP-18396 . It is fixed in Plesk 12.5 MU #10.

Resolution

Apply the latest Plesk microupdates .

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