Applicable to:
- Plesk for Linux
Symptoms
Note: This article refers specifically to the issue where OVH mirrors have been configured. Make sure the error is exactly as shown below.
-
Plesk Installer hangs on the
products.inf3file downloading or fails with the below error:CONFIG_TEXT: Checking for installed packages...
File downloading products.inf3:
CONFIG_TEXT: File downloading products.inf3: File downloading versions.inf3:
ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://parallels.mirrors.ovh.net/parallels/products.inf3:
The requested URL returned error: 404
Can't process versions.inf3: Failed to download the package http://parallels.mirrors.ovh.net/parallels/products.inf3:
The requested URL returned error: 404 -
A custom mirror repository is configured in the
/root/.autoinstallerrcfile:CONFIG_TEXT: SOURCE_TYPE="network"
SOURCE="http://parallels.mirrors.ovh.net"
Cause
The mirror 'http://parallels.mirrors.ovh.net' is EOL and has been decommissioned by OVH
Resolution
Note: The following steps require access to the server via SSH as root. If access is not possible contact your hosting provider.
-
Connect to the server via SSH.
-
Remove the repository:
# mv /root/.autoinstallerrc /root/.autoinstallerrc.bak
-
Restart the Plesk update by Logging in to Plesk and going to Tools & Settings > Updates and Upgrades > click Update Components.
Comments
5 comments
Just fixed my issue.. In case the above article doesn't work for you check your /etc/hosts file and for an old IP. After removing the line with autoinstall.plesk.com everything ran perfect. For some reason my host added autoinstall.plesk.com to my hosts file upon installation. More info here: https://support.plesk.com/hc/en-us/articles/213389169-Unable-to-install-or-update-Plesk-for-Linux-unable-to-download-Plesk-packages-from-autoinstall-plesk-com
in my directory /root don't have ".autoinstallerrc"
Stefano De Luca File /root/.autoinstallerrc is not a required file on a system. In case there is no such, then Plesk was not installed using one-click installation or it was removed manually. In case when such a file is not presented, I would recommend checking the repositories file/folder to remove EOLed repos:
Also note that in case there are no OVH repos, then this article is not your case and you should search for another one.
This solution is not working for me.
Plesk 18.45
In my
Is nothing Like that:
SOURCE_TYPE="network"
SOURCE="http://parallels.mirrors.ovh.net"
WHERE is the mirror for IONOS? or the official one?
On the Frontend retreive keys function i'm getting This error
Server Error
500 SWKeyExFatalError
error: Cannot write: /etc/sw/keys/registryXXHjhzll
Type
SWKeyExFatalError
Message
error: Cannot write: /etc/sw/keys/registryXXHjhzll
File
Ka.php
Line
35
df
Filesystem 1K-blocks Used Available Use% Mounted on
udev 8146872 0 8146872 0% /dev
tmpfs 1639340 8852 1630488 1% /run
/dev/md1 4087456 4087456 0 100% /
/dev/vg00/usr 5019296 3470724 1270044 74% /usr
tmpfs 8196692 0 8196692 0% /dev/shm
tmpfs 5120 16 5104 1% /run/lock
tmpfs 8196692 0 8196692 0% /sys/fs/cgroup
/dev/mapper/vg00-home 5019296 24 4740744 1% /home
/dev/mapper/vg00-var 1716078844 227894148 1418363712 14% /var
none 8196692 0 8196692 0% /tmp
tmpfs 1639336 0 1639336 0% /run/user/0
No space left
@Jan Bludau this is article is about OVH mirror and not about IONOS. By the way, in your case there is another issue with lack of disk space. In order to troubleshoot it, please follow this KB article: https://support.plesk.com/hc/en-us/articles/115000140333
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