Unable to update Plesk: Error: Failed to read product information from the file: Can't process products.inf3

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    Deryll Newman

    Just fixed my issue.. In case the above article doesn't work for you check your /etc/hosts file and for an old IP.  After removing the line with autoinstall.plesk.com everything ran perfect. For some reason my host added autoinstall.plesk.com to my hosts file upon installation.  More info here: https://support.plesk.com/hc/en-us/articles/213389169-Unable-to-install-or-update-Plesk-for-Linux-unable-to-download-Plesk-packages-from-autoinstall-plesk-com

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    Stefano De Luca

    in my directory /root don't have ".autoinstallerrc"

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    Alex Davydov

    Stefano De Luca File /root/.autoinstallerrc is not a required file on a system. In case there is no such, then Plesk was not installed using one-click installation or it was removed manually. In case when such a file is not presented, I would recommend checking the repositories file/folder to remove EOLed repos:

    • Under Debian-based it is /etc/apt/sources.list and /etc/apt/sources.list.d/
    • Under RHEL-based it is /etc/yum.repos.d/

    Also note that in case there are no OVH repos, then this article is not your case and you should search for another one.

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