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Unable to update Plesk: Error: Failed to read product information from the file: Can't process products.inf3

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Alex Davydov
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Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

Note: This article refers specifically to the issue where OVH mirrors have been configured. Make sure the error is exactly as shown below.

  • Plesk Installer hangs on the products.inf3 file downloading or fails with the below error:

    CONFIG_TEXT: Checking for installed packages...
    File downloading products.inf3:

    CONFIG_TEXT: File downloading products.inf3: File downloading versions.inf3:
    ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://parallels.mirrors.ovh.net/parallels/products.inf3:
    The requested URL returned error: 404

    Can't process versions.inf3: Failed to download the package http://parallels.mirrors.ovh.net/parallels/products.inf3:
    The requested URL returned error: 404

  • A custom mirror repository is configured in the /root/.autoinstallerrc file:

    CONFIG_TEXT: SOURCE_TYPE="network"
    SOURCE="http://parallels.mirrors.ovh.net"

Cause

The mirror 'http://parallels.mirrors.ovh.net' is EOL and has been decommissioned by OVH

Resolution

Note: The following steps require access to the server via SSH as root. If access is not possible contact your hosting provider.

  1. Connect to the server via SSH.

  2. Remove the repository:

    # mv /root/.autoinstallerrc /root/.autoinstallerrc.bak

  3. Restart the Plesk update by Logging in to Plesk and going to Tools & Settings > Updates and Upgrades > click Update Components.

Comments

3 comments

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    Deryll Newman

    Just fixed my issue.. In case the above article doesn't work for you check your /etc/hosts file and for an old IP.  After removing the line with autoinstall.plesk.com everything ran perfect. For some reason my host added autoinstall.plesk.com to my hosts file upon installation.  More info here: https://support.plesk.com/hc/en-us/articles/213389169-Unable-to-install-or-update-Plesk-for-Linux-unable-to-download-Plesk-packages-from-autoinstall-plesk-com

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    Stefano De Luca

    in my directory /root don't have ".autoinstallerrc"

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    Alex Davydov

    Stefano De Luca File /root/.autoinstallerrc is not a required file on a system. In case there is no such, then Plesk was not installed using one-click installation or it was removed manually. In case when such a file is not presented, I would recommend checking the repositories file/folder to remove EOLed repos:

    • Under Debian-based it is /etc/apt/sources.list and /etc/apt/sources.list.d/
    • Under RHEL-based it is /etc/yum.repos.d/

    Also note that in case there are no OVH repos, then this article is not your case and you should search for another one.

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