Applicable to:
- Plesk for Linux
Symptoms
Note: This article refers specifically to the issue where OVH mirrors have been configured. Make sure the error is exactly as shown below.
-
Plesk Installer hangs on the
products.inf3file downloading or fails with the below error:CONFIG_TEXT: Checking for installed packages...
File downloading products.inf3:
CONFIG_TEXT: File downloading products.inf3: File downloading versions.inf3:
ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://parallels.mirrors.ovh.net/parallels/products.inf3:
The requested URL returned error: 404
Can't process versions.inf3: Failed to download the package http://parallels.mirrors.ovh.net/parallels/products.inf3:
The requested URL returned error: 404 -
A custom mirror repository is configured in the
/root/.autoinstallerrcfile:CONFIG_TEXT: SOURCE_TYPE="network"
SOURCE="http://parallels.mirrors.ovh.net"
Cause
The mirror 'http://parallels.mirrors.ovh.net' is EOL and has been decommissioned by OVH
Resolution
Note: The following steps require access to the server via SSH as root. If access is not possible contact your hosting provider.
-
Connect to the server via SSH.
-
Remove the repository:
# mv /root/.autoinstallerrc /root/.autoinstallerrc.bak
-
Restart the Plesk update by Logging in to Plesk and going to Tools & Settings > Updates and Upgrades > click Update Components.
Comments
1 comment
Just fixed my issue.. In case the above article doesn't work for you check your /etc/hosts file and for an old IP. After removing the line with autoinstall.plesk.com everything ran perfect. For some reason my host added autoinstall.plesk.com to my hosts file upon installation. More info here: https://support.plesk.com/hc/en-us/articles/213389169-Unable-to-install-or-update-Plesk-for-Linux-unable-to-download-Plesk-packages-from-autoinstall-plesk-com
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