Unable to update Plesk: The requested URL returned error 404

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux
  • Plesk 12.5 for Windows

Created:

2016-11-16 13:15:51 UTC

Modified:

2016-12-21 20:19:00 UTC

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Unable to update Plesk: The requested URL returned error 404

Symptoms

Unable to update Plesk via autoinstaller using local mirrors:

File downloading products.inf3: File downloading versions.inf3:
ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://my-mirror.parallels.mirrors.domain.tld/parallels/products.inf3:
The requested URL returned error: 404

Can't process versions.inf3: Failed to download the package http://my-mirror.parallels.mirrors.domain.tld/parallels/versions.inf3:
The requested URL returned error: 404

Cause

Provider uses mirror which was predefined as default Plesk source for the new installations and now it's not available.

Resolution

  1. Run autoinstaller:

    # /usr/local/psa/admin/bin/autoinstaller
  2. On the step 2 type S and choose (2) Official Parallels update server

    Specify the location of product distribution packages:
    (1) Local medium, (2) Official Parallels update server, (3) Another server:
  3. Continue installation N .

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