Unable to access Plesk after upgrade

Created:

2016-11-16 13:15:40 UTC

Modified:

2017-03-17 14:33:29 UTC

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Unable to access Plesk after upgrade

Symptoms

Unable to access Plesk after upgrade from 10.4.4 to 12.0.18 version, the following error is shown in browser:

ERROR: Exception
The system cannot find the file specified. (Error code 2) at Unable to connect to pipe \\\\.\\pipe\\psapipe

0: constants.php3:62
get_admin_password()
1: constants.php3:62
require_once(string 'D:\\Plesk\\admin\\plib\\constants.php3')
2: auth.php3:84

Plesk installer failed with error:

ERROR: The installation of the package 'mysql-admin' failed with code 1603. (upgrade: upgrading Parallels Panel SQL server...)

Bellow records in autoinstaller3.log :

...
[2015-10-15 00:33:03.942629] MSI (04): Info: Custom action 'Upgrade data of MySQL Server...' (Order: 100) with condition 'UPGRADE_FROM_4_1 OR ((NOT THIS_INSTALLED) AND MYSQL_USER_FRM)' has been evaluated to: true
[2015-10-15 00:33:03.942629] MSI (04): Info: Custom action 'Upgrade data of MySQL Server...' (Order: 150) with condition 'UPGRADE_FROM_5_5' has been evaluated to: false
[2015-10-15 00:33:03.942629] MSI (04): Info: Custom action 'Starting of Plesk MySQL Server...' (Order: 200) with condition '(NOT THIS_INSTALLED) OR THIS_UPGRADE' has been evaluated to: true
...

Cause

Plesk SQL server failed to be upgraded due to missing mysql-admin.msi package from Plesk 10.4.4 at C:\ParallelsInstaller\parallels\PANEL-WIN_10.4.4\dist-msi-Microsoft-2003-i386

Resolution

  1. Download package mysql-admin.msi for Plesk 10.4.4 from http://autoinstall-win.pp.parallels.com/

  2. Run installation of mysql-admin.msi package for Plesk 12.0.18 at C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386 . Otherwise download it from http://autoinstall-win.pp.parallels.com/ :

    msiexec /i C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.0.18\\dist-msi-Microsoft-2003-i386\\mysql-admin.msi
  3. msiexec will ask for Plesk 10.4.4 mysql-admin.msi . Point the directory where .msi is located

  4. Rerun Plesk upgrade:

    "%plesk_bin%"\\ai.exe --console
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