Unable to create mailbox using SmarterMail

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows

Created:

2016-11-16 13:15:28 UTC

Modified:

2016-12-21 20:18:08 UTC

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Unable to create mailbox using SmarterMail

Symptoms

After switching to SmarterMail I can not add new mailbox, the following error appears:

Error: Unable to update the mail account properties:mailmng failed: Can't open domain.
Domain: example.com [example.com].
Reason:
Failed to get the domain information.
(Error code 1)

Cause

Domain example.com is absent in SmarterMail configuration.

Resolution

Restore mail settings with mchk utility:

For specific domain:

"%plesk_bin%\\mchk" --domain --domain-name=example.com

For all domains:

"%plesk_bin%\\mchk" --all-domains
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