[FIX] Plesk upgrade fails due to “Error 1920. Service 'DrWebCom' failed to start”.

Created:

2016-11-16 13:15:24 UTC

Modified:

2017-08-16 17:29:15 UTC

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[FIX] Plesk upgrade fails due to “Error 1920. Service 'DrWebCom' failed to start”.

Applicable to:

  • Plesk 11.x for Linux

Symptoms

The following error message is received when upgrading Plesk:

    "Error 1920. Service 'DrWebCom' failed to start. Verify that you have sufficient privileges to start system services"

Cause

The reason of the problem is that " DrWebCom " service is missing for some reason.

Resolution

Run cmd.exe and execute the following command to create the DrWebCom service:

    sc create DrWebCom binpath= "C:\\Program Files\\SWsoft\\Plesk\\DrWeb\\drwebcom.exe"

Then either click "Retry" to continue upgrade or start it again if you canceled it before.

Note: Services mmc snap-in should be closed during performing any operations with "sc" command.

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