Can not create domain: Update FTP user failed: The system cannot find the file specified

Refers to:

  • Plesk 11.0 for Windows

Created:

2016-11-16 13:15:19 UTC

Modified:

2016-12-21 20:17:47 UTC

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Can not create domain: Update FTP user failed: The system cannot find the file specified

Symptoms

Domain creation fails with error:

    Error: Update FTP user failed: The system cannot find the file specified. (Error code 2) at RegQueryValueEx valueName=FTP_ROOT_D (Error code 1)

Resolution

  1. Open registry: cmd->regedit

  2. Open key HKEY_LOCAL_MACHINE\\SOFTWARE\\Wow6432Node\\PLESK\\PSA Config\\Config

  3. Find key like below: FTP_ROOT_D , it should have value like C:\\Inetpub\\vhosts\\Servers

  4. Add this key if it is absent

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