Creation of subscription/domain/subdomain hangs


2016-11-16 13:15:11 UTC


2017-08-16 16:55:10 UTC


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Creation of subscription/domain/subdomain hangs

Applicable to:

  • Plesk for Linux


  1. It is not possible to create subscription, domain, subdomain or mailbox. The following error may appear in Plesk:

    This operation is taking too long. Check the results in a few minutes.

    Creation hangs with the following message in /usr/local/psa/admin/logs/panel.log with enabled debug mode:

    [2015-03-22 19:31:01] DEBUG [util_exec] [15f344ad3820754c65cd3606afe8d48d][0] Starting: f2bmng --status, stdin:

    Also, there are a lot of fail2ban processes:

    # ps -ef | grep fail2ban
    root 2871 2868 0 15:13 ? 00:00:00 /bin/sh /sbin/service fail2ban status
    root 2876 2871 0 15:13 ? 00:00:00 /bin/bash /etc/init.d/fail2ban status
    root 2879 2876 0 15:13 ? 00:00:00 /usr/bin/python2.6 /usr/bin/fail2ban-client status
  2. Plesk > Home page is failed to load.

  3. Plesk > Tools & Settings > IP Address Banning (Fail2Ban) is is failed to load.


This issue caused by hanged fail2ban processes.


  1. Kill all hanged processes with the following command:

    # ps -ef | grep fail2ban | awk '{print $2}' | xargs kill
  2. Make sure you have fail2ban package installed with Plesk, not from OS repository. This is the main reason why it may hang.

Additional information

Fail2ban service gets stuck and IP Address Banning (Fail2ban) page is not accessible

Fail2ban extension hangs: Failed to stop jail action

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