How to restore a Plesk xml.tar/xml.zip backup file on another Plesk server

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    Hiten Patel (Edited )

    Hi Kuzma Ivanov,

    I have backup of 12.5 and wants to restore on 17.x. i am getting migration error.

    Error: Unable to upload the backup file (sc-holding-backup_info_1712291120.xml.zip). The file either contains modified or corrupted data, or it was created on another server or in an older Plesk version. To restore data from this file, contact your hosting provider.

    I can not see "Upload backup files without a valid signature" in 17.x plesk panel..

    Please suggest

    Thanks

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    Kuzma Ivanov

    Hi Hiten!

    Thanks for your question.

    By default, the option Upload backup files without a valid signature is available only for Plesk administrators.

    I'd suggest you to contact your Plesk administrator and ask him to enable this option for resellers and customers. Here is our KB article for reference:

    After this option is enabled, you will be able to upload a backup file from another Plesk server.

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    Sharul Hafiz

    How can I restore those backup to another domain?

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    Lev Iurev

    @Sharul Hafiz Create domain, upload backup via GUI > restore

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    B. Dans

    I have a similar but not exact problem, I have a backup of five domains that were created as reseller on another Plesk server.-

    Now I need to restore them in a new server, I don't care or need about reseller info, just the domains. But I can't.

    At first, following the console method the backup wouldnt show on the panel until I manually moved the "domains" directory  from

    /var/lib/psa/dumps/reseller/$USERNAME/

    to

    /var/lib/psa/dumps/

     

    Now it shows in the Backup panel but I get the error about logging as the reseller to restore them.

    The user I have created has the same $USERNAME but anyway I can't get to restore the domains.

    Any ideas about how I can go around the "reseller" problem? I just need the domains themselves...

     

     

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    B. Dans

    The exact error I get is:

    The backup cannot be restored.

     
     
    The backup of the type reseller cannot be restored now. To restore it, log in as the backup owner and click this backup name in Backup Manager.
     
     
    Also I've been rechecking and the username is not the same; the login name is the default admin.
    I tried to create another Admin permissions user with the old name but when I login with it I get another error as it is not seeing any subscriptions;:
     
    Warning: No subscriptions are listed for your account; therefore, no operations are available. Please contact your service provider for assistance with subscribing to the services.
     
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    B. Dans

    Ok so I'm answering myself as it usually happens... After creating a domain the user with the same login name as the reseller which had created the backup has finally been able to start the restore.

    I hope it all goes well! But this part is done.

    You need at least a domain created in the account, and also a user with the same name as the creator of the backup in order to restore it.

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    Ivan Postnikov

    Hello B. Dans

    Sorry to hear that you haven't received assistance as quickly as expected but glad to hear that you've sorted it out.

    Let me note that quick replies in comments here are not guaranteed as technical support is concentrated on support requests.

    To get a quick response, submit support requests to us or to our partner depending on where Plesk license was purchased, more information may be found here.  

    Thank you for understanding.

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    Darren Young

    Thanks B. Dans

    The backup uploaded via FTP on /var/lib/psa/dump was not showing from Administrator account.

    Then I followed the above B.Dans and it worked...

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