Spamassasin cannot be activated: Internal error:"notFloat":"'7' does not appear to be a float

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Linux

Created:

2016-11-16 13:15:03 UTC

Modified:

2016-12-21 20:17:16 UTC

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Spamassasin cannot be activated: Internal error:"notFloat":"'7' does not appear to be a float

Symptoms

Spamassasin cannot be activated:

Internal error.
{"formMessages":{"antispam":{"advancedSection":{"filterScore":{"score":{"notFloat":"'7' does not appear to be a float"}}}}},"status":"success","statusMessages":[]}

Cause

Custom Zend is installed. Plesk should load settings from /usr/local/psa/admin/externals/Zend/ .

Resolution

  1. Make sure that there is no custom Zend installation that affects Plesk. For example, Zend may be loaded incorrectly from /opt/psa/admin/plib/Zend instead of /usr/local/psa/admin/externals/Zend/ . There is no such folder /opt/psa/admin/plib/Zend on default Plesk installation, so rename it and try to activate Spamassassin once again.

  2. Reinstall Plesk microupdates:

    /usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base
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