Upload with Internet Explorer fails with error: Unable to upload the files

Created:

2016-11-16 13:14:54 UTC

Modified:

2017-08-16 16:48:08 UTC

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Upload with Internet Explorer fails with error: Unable to upload the files

Applicable to:

  • Web Presence Builder for Linux
  • Web Presence Builder for Windows
  • Plesk 12.0 for Linux

Symptoms

Upload documents or images into image gallery module does not work in 9/10/11 versions of Internet Explorer browser, the following error appears in Presence Builder panel:

And Download Message for json File appears in Internet Explorer browser:

Cause

This behavior has been submitted as a software issue with internal id #PPB-4405 . It will be fixed in future product updates.

Resolution

Hotfix for WPB standalone :

  1. Back up the following files

    # cp /usr/local/sb/htdocs/js/minimized/Editor.js{,.backup}
    # cp /usr/local/sb/htdocs/js/Sb/editor/DocumentsPanel.js{,.backup}
    # cp /usr/local/sb/htdocs/js/Sb/form/FileComboBox.js{,.backup}
    # cp /usr/local/sb/include/SB/Controller/Plugins/Resources/Sb.php{,.orig}
  2. Go to Presence Builder directory

    # cd /usr/local/sb
  3. Download the patch to the sitebuilder directory

    # wget https://support.plesk.com/hc/article_attachments/115004388369/ppb_12.0.7_std_patch_4405.zip
  4. Unpack the archive and replace the existing files

    # unzip ppb_12.0.7_std_patch_4405.zip

Hotfix for WPB in Plesk and WPB in POA :

  1. Back up the following files

    # cp /usr/local/sb/htdocs/js/minimized/Editor.js{,.backup}
    # cp /usr/local/sb/htdocs/js/Sb/editor/DocumentsPanel.js{,.backup}
    # cp /usr/local/sb/htdocs/js/Sb/form/FileComboBox.js{,.backup}
    # cp /usr/local/sb/include/SB/Controller/Plugins/Resources/Sb.php{,.orig}
  2. Go to Presence Builder directory

    # cd /usr/local/sb
  3. Download the patch to the sitebuilder directory

    # wget https://support.plesk.com/hc/article_attachments/115004388389/ppb_12.0.7_pa_patch_4405.zip
  4. Unpack the archive and replace the existing files

    # unzip ppb_12.0.7_pa_patch_4405.zip

Attachments:

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