Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
Mail server does not work on the Plesk server with one/several or the following symptoms:
- Unable to send/receive messages.
mail_auth_viewutility does not show any mail accounts:# plesk sbin mail_auth_view
- SPF checking of incoming emails is not triggered.
- greylisting is still applied even if it is disabled for a domain
- any mailbox settings are not getting applied
Cause
Mail authorization database is empty and/or mail server misconfiguration.
Resolution
It is possible to use plesk repair utility in order to re-create mail users and configs. The easiest way to do this is by using Repair Kit extension that is available starting from Plesk Onyx 17.8:
-
Navigate to Extensions > Extension Catalog and search for 'Repair kit':
-
Select the extension and install it on the next screen.
-
Open the extension via Extensions > My Extensions > Repair Kit > Open or via Tools & Settings > Diagnose & Repair.
-
Click Repair button near Mail Server:
Connect to the server using SSH or RDP and execute the commands below:
For Plesk Onyx/12.5
CONFIG_TEXT: plesk repair mail
Note: All the accounts on Windows created not through Plesk interface will be removed. Additional information can be found below.
For Plesk 12.0, 11.x and 10.x
Use the
mchk
utility in order to repair/rebuild the mail server configuration and to restore the settings for all mailboxes created in Plesk.
For Linux:
# /usr/local/psa/admin/sbin/mchk --help
Restore settings for all mailboxes.
Usage: /usr/local/psa/admin/sbin/mchk [OPTION]
OPTIONS:
--without-spam restore all settings except for SpamAssassin configuration
--with-spam restore all settings
--spam-only restore only SpamAssassin settings
Usage example:
# /usr/local/psa/admin/sbin/mchk --with-spam
For Windows:
Warning: Only the settings that were applied to mailboxes through the Plesk interface or command-line utilities will be restored by
mchk
. Any custom configuration options applied by other means (e.g., through your mail server's configuration console) will be lost. Since Plesk 12.5, option
--not-sync-password
is available. For more details, please read the What does mchk command do article.
C:\>"%plesk_bin%\\mchk" --help
usage: mchk [options] ...
--all [--fix=all|local] [--not-sync-password]
--domain --domain-name= [--fix=local] [--not-sync-password]
--domains --domain-names=<dom1[;dom2;...]>| [--via-file] [--fix=local] [--not-sync-password]
--all-domains [--fix=local] [--not-sync-password]
--mailbox --domain-name= --mail-name= [--not-sync-password] --global-settings
--normalize-disabled-domains
Usage example:
C:\>"%plesk_bin%\\mchk" --all
--not-sync-password
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