- Plesk for Linux
- Plesk for Windows
Cannot synchronize reseller John Doe with his service plan:
CONFIG_TEXT: Synchronization Failed
Syncing the subscription with its service plan failed because some of the services or resources defined in the plan cannot be actually provisioned with the subscription. Available value indicates the actual state of a resource or a service in the system. Clicking OK will initiate setting the subscription values according to the available values.
Mismatch between the limits of reseller's subscriptions and limits of service plan assigned to this reseller.
Check permissions and limitations defined in resellers service plan or reseller account settings defined by Plesk administrator:
Ensure that total sum of allowed resources (for example: CPU, RAM, disk space) for all subscriptions created under reseller John Doe is less or equal than limits set in service plan assigned to this reseller. Make the required corrections.
In case the property specified in the initial error message is `Shared IP addresses, Navigate to Service Plans > Resellers > <Plan name> > IP Addresses tab and move at least one IP address to the Selected column.
Click Update & Sync.
Synchronize required reseller account with his service plan: Resellers > John Doe > Sync.
Note: additional information about syncing resellers subscriptions and service plans can be found in Reseller's Guide.