Plesk Onyx for Windows
kb: technical
ABT: Group A
Applicable to:
- Plesk Onyx for Windows
Symptoms
-
Unable to send email messages from the Plesk server with the following error in
%plesk_dir%Mail Servers\Mail Enable\Logging\SMTP\SMTP-Debug-XX.log
file:CONFIG_TEXT: [552] Relay Denied: Failed to meet all relay criteria. Attempt to relay to [SMTP:mailbox@example.com] was denied for requesting IP Address 203.0.113.2
Cause
The IP address 203.0.113.2
does not have relay rights.
Resolution
-
Log into the server via RDP.
-
Go to Start > MailEnable > Servers > Localhost > Services and Connectors > right click on SMTP > Properties > Relay.
- Enable the Allow relay for privileged IP ranges option and press the Apply button:
- Press on the Privileged IPs button and in the next appeared window press the Add button.
- Add the affected IP address
203.0.113.2
and select the Grated relay rights option: - Press the Close button and in the next appeared window press the OK button.
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