Messages are not delivered: [552] Relay Denied: Failed to meet all relay criteria.

Created:

2016-11-16 13:13:33 UTC

Modified:

2017-08-16 18:33:29 UTC

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Messages are not delivered: [552] Relay Denied: Failed to meet all relay criteria.

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 10.x for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

Auto-responder not working or unable to send email to a specific domain.SMTP debug log in MailEnable contains an error:

[552] Relay Denied: Failed to meet all relay criteria. Attempt to relay to [SMTP:mailbox@example.com] was denied for requesting IP Address 203.0.113.2

Cause

IP address 203.0.113.2 is not granted relay rights.

Resolution

  1. Ensure that Allow relay for privileged IP ranges setting is enabled in MailEnable Administration console > Servers > Localhost > Connectors > SMTP > Properties > Relay (tab)

  2. Add server IP 203.0.113.2 to Privileged IPs list in MailEnable Administration console > Servers > Localhost > Connectors > SMTP > Properties > Relay (tab) , as described in corresponding MailEnable KB article .

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