Cannot create a backup: Could not find psa factory

Created:

2016-11-16 13:13:23 UTC

Modified:

2017-04-24 11:42:35 UTC

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Cannot create a backup: Could not find psa factory

Applicable to:

  • Plesk 11.0 for Windows

Symptoms

The customer is not able to take backup for a domain.

The following error occurs:

<?xml version="1.0" encoding="utf-8"?>
<execution-result status="error">
<object name="server" type="server">
<message severity="error" code="ApplicationException">
<description>Could not find psa factory</description>
</message>
</object>
</execution-result>

Cause

Windows does not allow for enough ephemeral (short-lived) ports to serve connections.

Resolution

Change the value MaxUserPort and TcpTimedWaitDelay in Windows registry using following MySQL article:

http://dev.mysql.com/doc/mysql-windows-excerpt/5.0/en/can-not-connect-to-server-on-windows.html

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