Applicable to:
- Plesk for Windows
Symptoms
When creating an additional domain or a subdomain inside an existing subscription, the operation fails with:
PLESK_ERROR: Error: skelmng failed: Access is denied. (Error code 5) at CreateDirectory(C:\Inetpub\vhosts\example.com\sub.example.com\css)
<...>
PLESK_ERROR: Error: skelmng failed: Access is denied. (Error code 5) at retrieves attributes for file or directory C:\Inetpub\vhosts\example.com\sub.example.com
<...>
Cause
Web-space (subscription) security settings are corrupted.
Resolution
-
Connect to the Plesk server via RDP.
-
In the commands below, replace example.com with an affected subscription name and run:
-
Repair the web-space security settings of the subscription:
C:\> "%plesk_cli%\repair.exe" --repair-webspace-security -webspace-name example.com
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Reconfigure subscription:
C:\> "%plesk_cli%\repair.exe" --reconfigure-web-site -web-site-name example.com
-
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Create an additional domain or a subdomain again.
Note: If all subscriptions in Plesk are affected, apply the solution from this KB article.
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