The element 'reseller' has invalid child element 'clients'. List of possible elements expected: 'service-nodes, pmm-extension-package'.

Created:

2016-11-16 13:12:59 UTC

Modified:

2017-04-24 11:42:48 UTC

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The element 'reseller' has invalid child element 'clients'. List of possible elements expected: 'service-nodes, pmm-extension-package'.

Applicable to:

  • Plesk 10.4 for Windows
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • Plesk

Symptoms

When restoring a reseller backup in Parallels Plesk Panel > Migration & Transfer Manager > Transfer data already processed by the Migration & Transfer Agent and located on the local host > path_to_backup_file , the process fails with an error:

Deployer has been terminated by exception: 
Line 499 Position 14916 Error: The element 'reseller' has invalid child element 'clients'. List of possible elements expected: 'service-nodes, pmm-extension-package'.

Cause

The reseller backup XML file is corrupted.

Resolution

As a workaround, first restore the reseller's own subscriptions, then restore its clients one-by-one.

  1. To accomplish the first task, remove the clients and users section from the reseller's backup XML file e.g. C:\\Program Files (x86)\\Parallels\\Plesk\\Backup\\reseller1\\reseller1_info_1308041919.xml

    <clients>
    ...
    </clients>

    and

    <users>
    ...
    </users>

    Restore the modified backup at Migration & Transfer Manager > Transfer data already processed by the Migration & Transfer Agent and located on the local host > C:\Program Files (x86)\Parallels\Plesk\Backup\reseller1\reseller1_info_1308041919.xml

  2. When the restoration is finished, use Windows Explorer to check which customers the reseller has by exploring the reseller's folder

    C:\\Program Files (x86)\\Parallels\\Plesk\\Backup\\reseller1\\clients

    Then go to Migration & Transfer Manager > Transfer data already processed by the Migration & Transfer Agent and located on the local host and use each customer's XML backup in turn:

    C:\\Program Files (x86)\\Parallels\\Plesk\\Backup\\reseller1\\clients\\customer1\\reseller1_customer1_info_1308041919.xml
    C:\\Program Files (x86)\\Parallels\\Plesk\\Backup\\reseller1\\clients\\customer2\\reseller1_customer2_info_1308041919.xml
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