Sending mail fails with error: FreeTextBox has not been correctly installed when send email

Created:

2016-11-16 13:12:38 UTC

Modified:

2017-08-16 17:35:18 UTC

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Sending mail fails with error: FreeTextBox has not been correctly installed when send email

Applicable to:

  • Plesk 11.x for Windows

Symptoms

When trying to send a new email using Mailenable webmail, the following error appears:

    FreeTextBox has not been correctly installed. To install FreeTextBox either:
(1) add a reference to FtbWebResource.axd in web.config:
(2) Save the FreeTextBox image and javascript files to a location on your website and set up FreeTextBox as follows

Cause

Handler for *.axd is missed

Resolution

  1. Go to handlers in IIS->handler mappings and add handler:AXD-ISAPI-2.0request path: *.axdexecutable: %windir%\\Microsoft.NET\\Framework\\v2.0.50727\\aspnet_isapi.dll .

  2. Make sure that handler appears in IIS->webmail(mewebmail)->mewebmail

Additionally please check Mailenable article .

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