Unable to create a mailbox: mailmng-outgoing failed

Created:

2016-11-16 13:12:36 UTC

Modified:

2017-08-08 13:13:51 UTC

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Unable to create a mailbox: mailmng-outgoing failed

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

When creating an email account Plesk shows the following error:

    Error: mailmng-outgoing failed: Traceback (most recent call last):
File "/usr/local/psa/admin/sbin/mailmng-outgoing", line 5, in
import outgoing
ImportError: No module named outgoing

Cause

Corrupted package psa-mail-driver-common .

Resolution

  1. Find out the package that mailmng-outgoing belongs to:

    # rpm -qf /usr/local/psa/admin/sbin/mailmng-outgoing
    psa-mail-driver-common-12.5.30-cos6.build1205150826.19.x86_64
  2. Verify the package. There are missing components:

    # rpm -V psa-mail-driver-common-12.5.30-cos6.build1205150826.19.x86_64 | grep missing
    missing /usr/local/psa/lib/modules/python/mail_outgoing_restore.worker
    missing /usr/local/psa/lib/modules/python/mail_outgoing_restore.worker/mail_outgoing_restore_worker.py
    missing /usr/local/psa/lib/modules/python/mailmng-outgoing
    missing /usr/local/psa/lib/modules/python/mailmng-outgoing/outgoing.py
    ...
  3. Reinstall the package.

    Example for Plesk 12.5 on CentOS 6:

    rpm -Uvh --force http://autoinstall.plesk.com/PSA_12.5.30/dist-rpm-CentOS-6-x86_64/opt/maildrivers/psa-mail-driver-common-12.5.30-cos6.build1205150826.19.x86_64.rpm
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