Migration Manager stuck: Retrieving objects list

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 12.5 for Windows

Created:

2016-11-16 13:12:35 UTC

Modified:

2016-12-21 20:11:51 UTC

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Migration Manager stuck: Retrieving objects list

Symptoms

Plesk Migrator stays stuck on "Retrieving objects list" stage.

The following entries are in %plesk_dir%\\var\\modules\\panel-migrator\\sessions\\<sessiontimestamp>\\debug.log logs:

+|2015-11-02_08:25:24,017|D|MT|core.workflow.runner.by_subscription|||Checking whether it is required to execute action
+|2015-11-02_08:25:24,017|D|MT|core.workflow.runner.by_subscription|||START: Get operation progress in current session
+|2015-11-02_08:25:24,017|D|MT|core.workflow.runner.by_subscription|||FINISH: Get operation progress in current session
+|2015-11-02_08:25:24,017|D|MT|core.workflow.runner.by_subscription|||Exit common action block

Cause

Plesk Migrator got stuck, maybe due to some network issue, when migration was initiated.

Resolution

Kill all plesk-migrator processes and re-initiate migration:

# ps aux | grep plesk-migrator
root 1897 0.0 0.0 103308 852 pts/0 R+ 02:28 0:00 grep plesk-migrator
root 8798 0.0 1.1 361172 88944 ? SNl Nov09 1:00 /opt/plesk/python/2.7/bin/python /usr/local/psa/admin/sbin/modules//panel-migrator/plesk-migrator generate-migration-list /usr/local/psa/var/modules/panel-migrator/sessions/20151109112609/config.ini --skip-services-checks --async
root 53313 0.0 1.1 361176 89604 ? SNl Nov09 0:56 /opt/plesk/python/2.7/bin/python /usr/local/psa/admin/sbin/modules//panel-migrator/plesk-migrator generate-migration-list /usr/local/psa/var/modules/panel-migrator/sessions/20151109144241/config.ini --skip-services-checks --async
root 60734 0.0 1.1 361176 89044 ? SNl Nov09 1:03 /opt/plesk/python/2.7/bin/python /usr/local/psa/admin/sbin/modules//panel-migrator/plesk-migrator generate-migration-list /usr/local/psa/var/modules/panel-migrator/sessions/20151102181916/config.ini --skip-services-checks --async

# kill -9 8798 53313 60734
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