Trial (Try and Buy) Mode: "Presence builder working in Trial mode. To publish this trial website, buy a service plan with Presence builder included"

Created:

2016-11-16 13:12:35 UTC

Modified:

2017-04-24 11:43:04 UTC

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Trial (Try and Buy) Mode: "Presence builder working in Trial mode. To publish this trial website, buy a service plan with Presence builder included"

Applicable to:

  • Plesk 11.0 for Windows
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux
  • Web Presence Builder 11.5 for Linux

Symptoms

I've configured " Trial (Try and Buy) Mode " in my Parallels Plesk Panel.The following warning is shown when I open the Trial mode access URL:

Presence builder working in Trial mode. To publish this trial website, buy a service plan with Presence builder included

If I click " Buy Service Plan " I get the error:

Parallels Customer and Business Manager is not installed

Cause

By default, the store entry point URL points to " Customer and Business Manager ". The errors above mean that " Customer and Business Manager " is not installed/configured in Parallels Plesk Panel.

Resolution

Use one of the following solutions to resolve the issue:

  1. Install and configure integration with " Customer and Business Manager " in Parallels Plesk Panel.

    Install billing component to Parallels Plesk Panel via Plesk CLI:

    ~# /usr/local/psa/admin/sbin/autoinstaller --select-release-current --install-component billing

    Login to Parallels Plesk Panel as admin and complete integration with Customer & Business Manager by click on " Click here to complete the installation " on the Home page:

  2. Switch to a custom billing solution according instructions from this KB .

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