Unable to open File Manager on Plesk server: Unable to get file attributes: (5) Access is denied

Symptoms

• Backup creation fails with the following message:

  PLESK_ERROR: Warning: domain "example.com" Cannot dump domain hosting content [Access to the path '%plesk_vhosts%\example.com' is denied.]

• Unable to create a domain in Plesk > Domains > Add New with Access is denied error;

• Unable to open the File Manager or change permissions for a file under Domains > example.com > File Manager with one of the errors below:

  PLESK_ERROR: Unable to get file (C:\Inetpub\vhosts\example.com) attributes: (5) Access is denied. at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng.exe" domftp_user pst dirs

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  PLESK_ERROR: Unable to find the directory C:\Inetpub\vhosts\example.com\: Access denied

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  PLESK_ERROR: Access is denied. (Error code 5) at retrieves attributes for file or directory

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  PLESK_ERROR: Access is denied. (Error code 5) at Open file

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  PLESK_ERROR: Error: Access is denied. (Error code 5) at GetLongPathName('C:\Inetpub\vhosts\example.com')

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  PLESK_ERROR: Unable to get attributes of the file %plesk_vhosts%\example.com\httpdocs\full\directory\path: Access is denied. The file will not be archived.

Cause

Plesk Administrator is not in the Administrators group.

Resolution

Note: if direct RDP access to the server is not possible, contact server administrator for further assistance.

1. Connect to the Plesk server via RDP.

2. Open Command Prompt as Administrator and execute the following command:

   C:\> compmgmt

3. In the Computer Management console, expand System Tools > Local Users and Groups > Groups
4. Double-click on Administrators
5. If the Plesk Administrator is absent in the Members list, click Add... and add the Plesk Administrator.
   
    

   Note: if the issue still persists check the following article Unable to access of rename file in File Manager on Plesk server: Access denied