Unable to open File Manager on Plesk server: Unable to get file attributes: (5) Access is denied

Symptoms

• Unable to create a domain in Plesk > Domains > Add New

  OR

  Open the File Manager menu in Domains > example.com > File Manager

  OR

  Change permissions for a file in Domains > example.com > File Manager with one of the following errors:

  PLESK_ERROR: Internal error: Unable to get file (C:\Inetpub\vhosts\example.com) attributes: (5) Access is denied. at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng.exe" domftp_user list dirs C:\Inetpub\vhosts\example.com\(RunTime::RunAsUser::run line 260) (Error code 1)

  PLESK_ERROR: Internal error:
  Unable to find the directory C:\Inetpub\vhosts\example.com\: Access denied
  Message Unable to find the directory C:\Inetpub\vhosts\example.com\: Access denied
  File FileManagerController.php
  Line 1068
  Type PleskUtilException
  Windows.php

  PLESK_ERROR: Unable to open the directory: Unable to find the directory C:\Inetpub\vhosts\example.com\httpdocs\file: Access denied

  PLESK_ERROR: Access is denied. (Error code 5) at retrieves attributes for file or directory D:\Inetpub\vhosts\example.com\.plesk\.Security
  at (fileExist line 94) at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng.exe" foobar --permissions --set-common "--file=D:\Inetpub\vhosts\example.com\httpdocs\data" "--xml=tmp4E49.tmp" --inherit-from-parent(RunTime::RunAsUser::run line 221)
  (Error code 1)

  PLESK_ERROR: Access is denied. (Error code 5) at Open file 'C:\Program Files (x86)\Parallels\Plesk\PrivateTemp\d3b08b981b493e5687c45518970bc225-1024-0.cache'; File: C:\Program Files (x86)\Parallels\Plesk\admin\plib\Plesk\Base\Utils\File.php, Line: 192

  PLESK_ERROR: Error: Access is denied. (Error code 5) at GetLongPathName('C:\Inetpub\vhosts\example.com') at (VFileName::longFileName line 361)
  at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng.exe" foobar --permissions --set-common "--file=D:\Inetpub\vhosts\example.com\httpdocs\test" "--xml=tmp7682.tmp" --inherit-from-parent(RunTime::RunAsUser::run line 221)
  (Error code 1)

  PLESK_ERROR: Wrong XML tmpB3CC.tmp
  at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng.exe" foobar --permissions --set-common "--file=D:\Inetpub\vhosts\example.com\httpdocs\index.html" "--xml=tmpB3CC.tmp" --inherit-from-parent(RunTime::RunAsUser::run line 221)

  PLESK_ERROR: Warning: domain "example.com" [5952e9e8-cfa7-4397-bea2-f4b6b93e6cb3]: Unable to get attributes of the file %plesk_vhosts%\example.com\httpdocs\full\directory\path: Access is denied. The file will not be archived.

• Backup creation fails with the following message:

  PLESK_ERROR: Warning: domain "example.com" Cannot dump domain hosting content [Access to the path '%plesk_vhosts%\example.com' is denied.]

Cause

Plesk Administrator is not in the Administrators group.

Resolution

Note: if direct RDP access to the server is not possible, contact server administrator for further assistance.

1. Connect to the Plesk server via RDP.

2. Open Command Prompt as Administrator and execute the following command:

   C:\> compmgmt

3. In the Computer Management console, expand System Tools > Local Users and Groups > Groups
4. Double-click on Administrators
5. If the Plesk Administrator is absent in the Members list, click Add... and add the Plesk Administrator.
   
    
   
   
6. In the issue still persists check the following article Unable to access of rename file in File Manager on Plesk server: Access denied