Plesk is not accessible: sw-engine cannot start.

Created:

2016-11-16 13:12:19 UTC

Modified:

2017-08-08 13:37:10 UTC

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Plesk is not accessible: sw-engine cannot start.

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

  1. Plesk is not accessible due to stopped sw-engine service.
  2. sw-engine cannot be started:

    # service sw-engine start
    /usr/sbin/sw-engine-fpm: error while loading shared libraries: libxmlrpc_cpp.so.4: cannot open shared object file: No such file or directory
    1. Library libxmlrpc_cpp.so.4 is missing from the server:

      ls -l /usr/lib64/libxmlrpc_cpp.so.4*

  3. Package xmlrpc-c-c++-1.16.24-1210.1840.el6.x86_64.rpm is not installed:

    # rpm -qa | grep xmlrpc
    xmlrpc-c-1.16.24-1210.1840.el6.x86_64
    xmlrpc-c-1.16.24-1210.1840.el6.i686
    plesk-php70-xmlrpc-7.0.9-centos6.16072211.x86_64
    xmlrpc-c-c++-1.16.24-1210.1840.el6.i686

Cause

Missing libxmlrpc_cpp.so.4 library.

Resolution

  1. Download xmlrpc-c-c++- package for the Linux distribution installed, e.g. for Centos6, 64-bit:

    # wget ftp://fr2.rpmfind.net/linux/centos/6.8/os/x86_64/Packages/xmlrpc-c-c++-1.16.24-1210.1840.el6.x86_64.rpm
  2. Install such package:

    # rpm -ivh xmlrpc-c-c++-1.16.24-1210.1840.el6.x86_64.rpm
  3. Start sw-engine service

    # service sw-engine start
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