- Plesk 12.5 for Linux
- Plesk 11.5 for Linux
- Plesk 12.0 for Windows
- Plesk 12.0 for Linux
- Plesk 12.5 for Windows
Plesk upgrade fails with error:
File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
It is not possible to resolve autoinstall.plesk.com address from the Plesk server.
Do the following tests to confirm if there is any network connectivity issue with autoinstall.plesk.com
Access the http://autoinstall.plesk.com URL from a web browser, and check if it is showing Plesk packages correctly.
For Linux systems only:
Make sure that name servers are correct in
root@test# cat /etc/resolv.conf
Check that there is no
searchrecord in the
/etc/resolv.conffile. If the
searchrecord is present, then it prevents DHCP client from updating
/etc/resolv.conffile (if it is updated automatically). Either comment out
searchdirective, or add link to the
autoinstall.plesk.comhost as the following:
# cat /etc/resolv.conf
; generated by /sbin/dhclient-script
search example.com autoinstall.plesk.com