- Plesk 12.5 for Linux
- Plesk 11.5 for Linux
- Plesk 12.0 for Windows
- Plesk 12.0 for Linux
- Plesk 12.5 for Windows
Plesk upgrade fails with error:
File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
autoinstall.plesk.com is not resolvable from the Plesk server.
Do the following tests to confirm if there is any network connectivity issue with http://autoinstall.plesk.com
# ping autoinstall.plesk.com
Access the http://autoinstall.plesk.com URL from web browser, and check if it is showing Plesk packages correctly.
For Linux systems only:
Make sure that name servers are correct in
root@test# cat /etc/resolv.conf
Check that there is no
searchrecord in the
/etc/resolv.conffile. If the
searchrecord is present, then it prevents DHCP client from updating
/etc/resolv.conffile (if it is updated automatically). Either comment out
searchdirective, or add link to the
autoinstall.plesk.comhost as the following:
# cat /etc/resolv.conf
; generated by /sbin/dhclient-script
search example.com autoinstall.plesk.com