On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Mail delivery does not work: do not list domain in BOTH mydestination and virtual_mailbox_domains

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    Christopher Gibb

    I recently migrated from Plesk12 to Onyx using the migration tools. I am now receiving the above error because, I think, the migration process copied over my email accounts for my primary domain as virtual inbox domain. Example

    Server1 Plesk12:
    - domain: mydomain.io
    - email accounts: em0@mydomain.ioem2@mydomain.io ...

    Server2 Onyx:
    - domain: mydomain.io
    - email accounts: em0@mydomain.io, em2@mydomain.io ...

    When I send mail to em0@mydomain.io I get "unknown user em0" as response, and i see the above error in the maillog.

    How can I tell Onyx to use the vitual boxes on mydomain.io even though they are the primary domain of the server?

     

     

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    Lev Iurev

    Hi Christofer - it is better to remigrate the accounts. Looks like mail account were not created on the dest server

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