Applicable to:
- Plesk 12.0 for Linux
- Plesk 12.5 for Linux
- Plesk Onyx for Linux
Symptoms
Incoming emails are not received, the following error appears in /var/log/maillog:
PLESK_INFO: postfix/trivial-rewrite[772518]: warning: do not list domain example.com in BOTH mydestination and virtual_mailbox_domains
Cause
Postfix misconfiguration.
Resolution
According to the official Postfix documentation it is prohibited to list virtual mailbox domain name as mydestination domain name.
-
Connect to the server using SSH.
-
Make sure that
mydestinationparameter is correct in/etc/postfix/main.cf, for example:# grep mydestination /etc/postfix/main.cf |grep -v "#"
mydestination = localhost.$mydomain, localhost, localhost.localdomain
If any correction was made, it is required to restart postfix service:
# service postfix restart
Comments
2 comments
I recently migrated from Plesk12 to Onyx using the migration tools. I am now receiving the above error because, I think, the migration process copied over my email accounts for my primary domain as virtual inbox domain. Example
Server1 Plesk12:
- domain: mydomain.io
- email accounts: [email protected], [email protected] ...
Server2 Onyx:
- domain: mydomain.io
- email accounts: [email protected], [email protected] ...
When I send mail to [email protected] I get "unknown user em0" as response, and i see the above error in the maillog.
How can I tell Onyx to use the vitual boxes on mydomain.io even though they are the primary domain of the server?
Hi Christofer - it is better to remigrate the accounts. Looks like mail account were not created on the dest server
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