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Mail delivery does not work: do not list domain in BOTH mydestination and virtual_mailbox_domains

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George Alibegashvili
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Plesk Onyx for Linux kb: technical

Applicable to:

  • Plesk Onyx for Linux

Symptoms

Incoming emails are not received, the following error appears in /var/log/maillog:

CONFIG_TEXT: postfix/trivial-rewrite[772518]: warning: do not list domain example.com in BOTH mydestination and virtual_mailbox_domains

Cause

Postfix misconfiguration.

Resolution

According to the official Postfix documentation it is prohibited to list virtual mailbox domain name as mydestination domain name.

  1. Connect to the server using SSH.

  2. Correct mydestination parameter in /etc/postfix/main.cfas below:

    CONFIG_TEXT: mydestination = localhost.$mydomain, localhost, localhost.localdomain

  3. Restart postfix service:

    # service postfix restart

Comments

2 comments

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  • Avatar
    Christopher Gibb

    I recently migrated from Plesk12 to Onyx using the migration tools. I am now receiving the above error because, I think, the migration process copied over my email accounts for my primary domain as virtual inbox domain. Example

    Server1 Plesk12:
    - domain: mydomain.io
    - email accounts: em0@mydomain.io, em2@mydomain.io ...

    Server2 Onyx:
    - domain: mydomain.io
    - email accounts: em0@mydomain.io, em2@mydomain.io ...

    When I send mail to em0@mydomain.io I get "unknown user em0" as response, and i see the above error in the maillog.

    How can I tell Onyx to use the vitual boxes on mydomain.io even though they are the primary domain of the server?

     

     

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    Lev Iurev

    Hi Christofer - it is better to remigrate the accounts. Looks like mail account were not created on the dest server

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