Cannot get access to a folder via FTP: 550 Access is denied

Created:

2016-11-16 13:11:50 UTC

Modified:

2017-08-08 13:20:58 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Cannot get access to a folder via FTP: 550 Access is denied

Applicable to:

  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

  1. Opening of a file/folder via FTP connection fails with the following error:

    550 Access is denied
  2. Attempt to upload any file fails with the error:

    550 Access is denied

Cause

Invalid file/folder permissions.

Resolution

1. Restore permissions for example.com subscription using repair.exe utility as follows:

    "%plesk_dir%\bin\repair.exe" --repair-webspace-security -webspace-name example.com

2. If step above did not help then create copy of %plesk_vhosts%\example.com\.plesk\.Security file and remove the original one. After that run repair.exe utility once again.

3. If it is not possible to access FTP with message "Unable to access home directory" open tab Home > Domains > example.com  > FTP access > ftp_user , check the checkboxes next to Read and Write , set the actual password and apply the changes.

Have more questions? Submit a request
Please sign in to leave a comment.